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Warranty & Returns

We Stand Behind our Products to Make your Purchase Worry-Free

We believe finding your perfect workstation should be fun and free of stress. That's why Stand Up Desk Store backs up our products with personalized customer support, a comprehensive warranty, and our 30-day return window.

Order Cancellation Policy

  • Custom orders are non-cancellable and non-returnable.
  • Closeout items are non-returnable.
  • Items that have been assembled are non-returnable.
  • Qualified returns must be shipped back and received at Stand Up Desk Store within 30 days of customer receipt.
  • Returned items must be in the original cartons, with the original barcode/serial number, and in new condition.
  • Returns are subject to a 25% restocking fee.
  • Merchandise returns will not be accepted without a prior return authorization from Stand Up Desk Store (to obtain a return authorization, click here: https://www.standupdeskstore.com/contact-us-form).
  • The customer is responsible for the cost of return shipping.

Return Policy

  • A 25% restocking fee may be applied to returns.
  • Original shipping charges will not be refunded.
  • The customer will be responsible for the cost of shipping a returned item back to us.
  • Returns must be made within 30 days of receipt.
  • Returned items must be in the original packaging. Items returned not in the original packaging will not be eligible for a refund.
  • Returns sent without a prior return authorization from Stand Up Desk Store will not be accepted.

Return Policy For Orders Processed Through Affirm

  • Orders processed through Affirm will be refunded through Affirm once the return has been received and inspected.
  • Any interest accrued on orders purchased through Affirm is non-refundable.

Stand Up Desk Store Limited Warranty Policy

At Stand Up Desk Store (SUDS), you can purchase with confidence that we stand behind our products and will work with you in the rare event you experience a malfunction or a quality issue. All SUDS products purchased after March 1, 2021, come with a limited warranty against material defects and/or workmanship that affect normal, intended performance and operation, subject to the following conditions, limitations, and restrictions:

  • The 5-year, non-transferable, limited warranty excludes SUDS air purifiers, mini-fridges, UV sanitizers, SideTrak®, and KwikBoost EdgePower®.
  • The 1-year, non-transferable, limited warranty applies to SUDS air purifiers, mini-fridges, UV sanitizers, SideTrak®, and KwikBoost EdgePower®.
  • The product must be purchased through an authorized Stand Up Desk Store retailer.
  • The owner must provide proof of purchase.
  • The warranty period begins when you receive the product.
  • The warranty excludes:
    • Normal wear and tear, including consumable parts that wear out over time (e.g., filters, fuses, belts, etc.)
    • Accidental damage (e.g., drops)
    • Damage caused by misuse or improper use (e.g., exceeding the specified weight capacity)
    • Failure to carry out recommended maintenance (e.g., cleaning or replacing a dirty filter, removing air blockages, installing a non-recommended filter, etc.)
    • Unauthorized repair of your SideTrak®

This limited warranty is extended only to the consumer who originally purchased the product. With respect to any defective product during the warranty period, we will (at our discretion) either replace the defective product or supply you with the necessary parts to correct the issue, in all cases, free of charge (including ground shipping costs within the contiguous United States). We may charge you for shipping to HI, AK, or any country outside of the US. The warranty period is not extended if we repair or replace the product.  

To start a claim, please contact us.

The remedies described above are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability shall under no circumstances exceed the actual amount paid by you for the defective product, nor shall we under any circumstances be liable for any consequential, incidental, special, or punitive damages or losses, whether direct or indirect. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Shipments With Missing Or Broken Parts

  • If your order has missing or broken parts, you must request replacement parts from to Stand Up Desk Store within 30 days of receipt of your order.
NOTE: While we maintain an inventory of spare parts for the purpose of warranty replacement, we are not able to offer spare parts for purchase.
 

To begin a return or to start a warranty claim, please contact us.