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WARRANTY & RETURNS

We Stand Behind our Products to Make your Purchase Process Worry-Free

We believe finding your perfect workstation should be fun and free of stress. That's why Stand Up Desk Store backs up our products with personalized customer support, a comprehensive warranty, and our 30-day return window.

Order Cancellation Policy

  • Most orders ship the same day. In the event your order has not shipped, you have 24 hours to notify us of the cancellation.
  • There are no cancellation fees for standard items canceled before shipment.
  • If the item has already shipped, it is subject to our standard return policy.

Return Policy

  • A 10% restocking fee may be applied to returns containing 4 or more items.
  • Original shipping charges will not be refunded.
  • The customer will be responsible for the cost of shipping a returned item back to us.
  • Returns must be made within 30 days of receipt.
  • Returned items must be in the original packaging. Items returned not in the original packaging will not be eligible for a refund.
  • Returns sent without a prior return authorization from Stand Up Desk Store will not be accepted.

Items Not Covered Under Our 30-Day Return Policy

  • Clearance items
  • Custom orders

Return Policy For Orders Processed Through Affirm

    • Orders processed through Affirm will be refunded through Affirm once the return has been received and inspected.
    • Any interest accrued on orders purchased through Affirm is non-refundable.

Stand Up Desk Store Limited Warranty Policy

At Stand Up Desk Store (SUDS), you can purchase with confidence that we stand behind our products and will work with you in the rare event you experience a malfunction or a quality issue. All SUDS products purchased after March 1, 2021, come with a limited warranty against material defects and/or workmanship that affect normal, intended performance and operation, subject to the following limitations and restrictions:

      • 5-year, non-transferable, limited warranty on all products excluding SUDS air purifiers, mini-fridges, UV sanitizers, SideTrak®, and KwikBoost EdgePower®
      • 1-year, non-transferable, limited warranty on SUDS air purifiers, mini-fridges, UV sanitizers, SideTrak®, and KwikBoost EdgePower®
      • Product must be purchased through an authorized Stand Up Desk Store retailer
      • Owner must provide proof of purchase
      • Warranty period begins when you receive the product
      • Warranty excludes: 
        • Normal wear and tear, including consumable parts that wear out over time (e.g., filters, fuses, belts, etc.)
        • Accidental damage (e.g., drops)
        • Damage caused by misuse or improper use (e.g., exceeding the specified weight capacity)
        • Failure to carry out recommended maintenance (e.g., cleaning or replacing a dirty filter, removing air blockages, installing a non-recommended filter, etc.)
        • Unauthorized repair of your SideTrak®

This limited warranty is extended only to the consumer who originally purchased the product. With respect to any defective product during the warranty period, we will (in our discretion) either replace the defective product or supply you the necessary parts to correct the issue, in all cases free of charge (including ground shipping costs within the contiguous United States). We may charge you for shipping to HI, AK, or any country outside of the US. The warranty period is not extended if we repair or replace the product.

  

To start a claim, please contact us.

 

The remedies described above are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability shall under no circumstances exceed the actual amount paid by you for the defective product, nor shall we under any circumstances be liable for any consequential, incidental, special, or punitive damages or losses, whether direct or indirect. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Shipments With Missing Or Broken Parts

  • If your order has missing or broken parts, you must request replacement parts to Stand Up Desk Store within 30 days of receipt of your order.
NOTE: While we maintain an inventory of spare parts for the purpose of warranty replacement, we are not able to offer spare parts for purchase.
 

To begin a return or to start a warranty claim, please contact us.

By submitting your personal information, you acknowledge that Stand Up Desk Store will collect and process your information in accordance with its Privacy Policy, including the categories and purposes of use for such information as described here.