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FREQUENTLY ASKED QUESTIONS

Assembly

Do your products require assembly?

Stand Up Desk Store products are designed for easy assembly. Most products can be put together in under 15 minutes and include all of the tools you need.

Our AirRise™ line of standing desk converters requires zero assembly. Simply place it on your desk and begin use. These models include:

  • AIR-RISE
  • AIR-RISE 2IN1
  • AIR-RISE CPR
  • AIR-RISE EXEC
  • AIR-RISE PLUS36
  • AIR-RISE PRO
  • AIR-RISE PRO TK
  • AIR-RISE PRO WH
  • AIR-RISE PRO2

Do you offer assembly?

Product assembly may be available within the U.S. excluding Alaska, Hawaii, and Puerto Rico. To inquire about our assembly options, please contact us.

What tools will I need to assemble my product?

Our products assemble with M6 and M8 internal hex screws and/or Phillips head screws. We include M6 and M8 Allen wrenches with all products that require internal hex screws. Products with casters will also include a wrench to help tighten them down fully.

Shipping

How much does shipping cost?

All products ship FREE to a registered US address excluding Alaska, Hawaii, and Puerto Rico.

Is shipping available to Canada?

Shipping is available to Canada if you have your own customs and broker. To inquire about a freight estimate, please contact us.

Do you ship to Alaska or Hawaii?

Shipping to Alaska and Hawaii is available at the customers expense based on the carrier’s fee. To inquire about a freight estimate, please contact us.

 

Do you ship international?

International shipping is available via UPS only. To inquire about an international shipping estimate, please contact us.

How long will it take for my order to ship?

Most of our orders ship within 1 business day. Larger orders may take up to 1-3 business days.

When can I expect my order to arrive?

Orders ship from our Alabama warehouse. Depending on your location, please allow 2-7 business days for your order to arrive. Once your order has shipped, you will receive a shipment notification email with tacking information.

Can I expedite my shipping?

Expedited shipping may be available within the US excluding Alaska, Hawaii, and Puerto Rico. To inquire about an expedited shipping, please contact us.

 

Do you offer inside home delivery?

Inside home delivery may be available within the US excluding Alaska, Hawaii, and Puerto Rico. To inquire about about a quote, please contact us.

Do you offer inside business delivery?

Inside business delivery is available. Please contact us to request inside delivery prior to placing your order. Our carrier will bring the shipment right through the buildings entrance. If delivery is needed to an upper level, a freight elevator is required.

Where do your products ship from?

Our distribution center is in Trussville, Alabama. We’ve found that this centralized location allows our US customers to enjoy faster shipping.

Payments & Billing

What forms of payment do you accept?

We accept payment from American Express, Discover, Visa, and Mastercard. We also accept CC, GOV/EDU PO’s, and financing through Affirm.

Do you offer a bulk discount?

To inquire about a bulk discount, please contact us.

Do you accept PO’s?

Yes, we accept PO’s from schools, government facilities, and business’s pending credit approval.

 

Can I place a tax-exempt order?

Yes. To place a tax-exempt order, please contact us with your tax-exempt certificate. We will create an account for you and help you place your order.

Do you offer payment plans?

Yes, we offer payment plans through Affirm. Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.

What is Affirm?

 Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.

How does Affirm work?

Affirm loan-application process steps:

  1. At checkout, choose Pay with Affirm.
  2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own. 
  3. To ensure that you're the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
  4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you're approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you'll pay over the course of the loan.
  5. To accept Affirm's financing offer, click Confirm Loan and you're done.   

After your purchase, you'll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment.  Your first monthly payment is due 30 days from the date that we (the merchant) process your order.

What is required to have an Affirm account?

To sign up for Affirm, you must:

  • Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska).
  • Not be a resident of Iowa (IA) or West Virginia (WV).
  • Provide a valid U.S. or APO/FPO/DPO home address.
  • Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.
  • Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.

How do I make my payments?

  • Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don't risk missing a payment.
  • Follow these steps to make a payment:
  • Go to www.affirm.com/account.
    2. Enter your mobile phone number. Affirm sends a personalized security PIN to your phone.
    3. Enter this security PIN into the form on the next page and click Sign in.
    4. After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make.
    5. Make a payment using a debit card or ACH bank transfer.

Returns

What is your return policy?

Orders are eligible for return 30 days after delivery. Return shipping will be at the expense of the customer. Returned items must be in the original packaging. Items returned not in the original packaging will not be eligible for a refund. Returns sent without a prior return authorization from Stand Up Desk Store will not be accepted. Please note, a 10% restocking fee may be applied to returns containing 4 or more items.

To begin process your return, please contact us.

How long does it take to get a refund?

Please allow up to 5 business days to receive your refund.

What is the return policy for orders placed through Affirm?

Orders processed through Affirm will be refunded through Affirm once the return has been received and inspected. Any interest accrued on orders purchased through Affirm is non-refundable. A refund posts to your Affirm account if we process your refund request. If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments. A refund credit appears in your account within three to ten business days, depending on your bank's processing time.

Can I cancel my order?

If your order has not shipped, you may contact us to begin a cancellation free of charge. If your order has already shipped, your order will need to be returned. Please see our return policy.

Warranty

What is the warranty for SUDS products?

Stand Up Desk Store Limited Warranty Policy

At Stand Up Desk Store (SUDS), you can purchase with confidence that we stand behind our products and will work with you in the rare event you experience a malfunction or a quality issue. All SUDS products purchased after March 1, 2021, come with a limited warranty against material defects and/or workmanship that affect normal, intended performance and operation, subject to the following limitations and restrictions:

  • 5-year, non-transferable, limited warranty on all products excluding SUDS air purifiers, mini-fridges, UV sanitizers, SideTrak®, and KwikBoost EdgePower®
  • 1-year, non-transferable, limited warranty on SUDS air purifiers, mini-fridges, UV sanitizers, SideTrak®, and KwikBoost EdgePower®
  • Product must be purchased through an authorized Stand Up Desk Store retailer
  • Owner must provide proof of purchase
  • Warranty period begins when you receive the product
  • Warranty excludes: 
    • Normal wear and tear, including consumable parts that wear out over time (e.g., filters, fuses, belts, etc.)
    • Accidental damage (e.g., drops)
    • Damage caused by misuse or improper use (e.g., exceeding the specified weight capacity)
    • Failure to carry out recommended maintenance (e.g., cleaning or replacing a dirty filter, removing air blockages, installing a non-recommended filter, etc.)
    • Unauthorized repair of your SideTrak®

This limited warranty is extended only to the consumer who originally purchased the product. With respect to any defective product during the warranty period, we will (in our discretion) either replace the defective product or supply you the necessary parts to correct the issue, in all cases free of charge (including ground shipping costs within the contiguous United States). We may charge you for shipping to HI, AK, or any country outside of the US. The warranty period is not extended if we repair or replace the product.

  

To start a claim, please contact us.

The remedies described above are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability shall under no circumstances exceed the actual amount paid by you for the defective product, nor shall we under any circumstances be liable for any consequential, incidental, special, or punitive damages or losses, whether direct or indirect. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Common Product Questions

Do you have any local stores/showrooms?

At this time, we do not have a local store or showroom. Our products are only available at online.

Where are your products made/manufactured?

  • Most Stand Up Desk Store products are quality made in Taiwan or China.

What are these desks made of?

Most of our desks feature a sturdy and durable top made of medium density fiberboard (MDF) which offers an excellent combination of function, looks, and value. Our solid wood models feature solid birch, walnut, or rubberwood tops. All of our desks feature robust steel frames with a powder coat painted finish.

Is there a weight limit for the standing desks and converters?

For the weight capacity of a specific product, please check the "Specifications" tab on the product page.

  • Most of our sit stand desks have a capacity of ~150 pounds evenly distributed.
  • Our dual motor electric stand up desks have a weight capacity of ~220 pounds evenly distributed.
  • Most of our stand up desk converters have a weight capacity of ~35 pounds evenly distributed. 

Is it optional to install the casters?

The casters do not have to be installed, however, keep in mind not installing the caster will reduce (depending on the model of caster) 1.5" and 3” from the desk's overall height. The desk will still remain stable without the casters. In addition, select models of Stand Up Desk Store desks come with both casters and furniture feet, come with furniture feet with the option to purchase casters separately, or come with furniture feet with no option to purchase casters. To learn what type of caster and/or furniture feet a specific desk will come with, please check the "Specifications" tab on the product page.

 

What side of the desk is the crank handle on?

Many of our crank-operated desks give you the option of putting the handle on either the left or right side of the desk. Other crank-operated models position the crank on the front of the desk. These typically also feature a retractable crank to allow you to slide it out of the way when not in use. To learn what type of crank a specific desk will come with, please check the "Specifications" tab on the product page.

Can I attach a monitor mount?

On our MDF desktops, you should have plenty of space on the rear edge for a clamp-style monitor mount. Since our solid wood and reclaimed wood desktops are thicker, make sure to check the clamp capacity before purchasing a monitor mount. Also bear in mind that clamp-style mounts may damage a wood desktop. For these and other reasons, a monitor stand is typically a better option with a solid wood desk.

 

Can I install a keyboard tray and other space-saving accessories to my standing desk?

Yes! Please visit our accessories page to shop our keyboard trays, mouse trays, pencil drawers, and more! Our accessories are custom designed to integrate perfectly with your standing desk. Please note, our standing desk tops are ¾” thick. Always take care to ensure mounting screws do not exceed 1/2" in length, in order to prevent damage to the desk. Damage caused by installation of non-Stand Up Desk Store accessories is not covered under your limited warranty.

 

Will the standing desks work for me if I am over six feet tall?

The experience of customers over six feet varies: some feel the desk height is perfect; others feel it’s too short. We recommend standing up and holding your arm at a ninety-degree angle (as though you are typing) and then measuring the distance from your elbow to the floor. If your elbow is at or below the desk’s maximum height, you’re good to go!

Are the standing desk safe for kids or schools?

Desks have been tested by the Business and Institutional Furniture Manufactures’ Association (BIFMA). The desks passed the tilting test amongst other procedures. If the desk comes with casters, be sure to always lock the wheels when it's not being moved will help ensure the desk stays in place.

Promotions

Does Stand Up Desk Store offer coupon codes?

We regularly offer coupon codes to our customers. To receive the latest offers, scroll to our footer at the bottom of this page, enter your email address under “Sign up for our newsletter!” and click the “Subscribe” button. Once you do that, keep an eye out for our emails!

How do I use my coupon code?

When you’re done shopping, hover over the shopping bag icon in the top right of the screen and click “Checkout.” On the Checkout page, you will see an “Order Review” box on the upper right side of the page. Click the arrow next to “Use Coupon Code,” then type or paste the code into the “Enter Coupon Code” field and click the “Apply” button. If the coupon code is valid, the discount will be automatically applied to your order. 

Your coupon code must be used at checkout and cannot be redeemed after your purchase has been placed.

Can I combine offers?

You can only apply one coupon code at checkout. Stand Up Desk Store coupon codes generally cannot be combined with other offers. However, we occasionally offer coupon codes that can be used on sale and clearance items, allowing you to maximize the discount. Your best bet is to monitor Stand Up Desk Store emails to make sure you don’t miss the best deals.