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Frequently Asked Questions

Billing: 

Q: Do you accept PO’s?

A: We are currently accepting PO’s from schools, government facilities, and business’s pending credit approval.

Q: Why do you charge Sales Tax when your company is in a different state?

A: Our company is owned by a corporation that does business in each state and we are required to charge sales tax.

Q: What should I do if I’m Tax Exempt?

A: Simply email us your tax exempt certificate at  customerservice@standupdeskstore.com and give us a call 855-843-7920 to place a phone order and we will not charge you any tax. You can also place your order online and email us your order number along with you tax exempt certificate and we will refund your sales tax promptly.


Desks:

Q: Do you have any local stores I can test your products at?

A: Our products are only available online.

Q: Can I install a keyboard tray and other space-saving accessories to my standing desk?

A: Yes!  Please visit our office accessories page to see the variety of keyboard trays, mouse trays, pencil drawers, and more that we offer.  These items are custom designedto integrate perfectly with your standing desk.  It's important to note, however, that the desk top is ¾” thick.  Take care to ensure mounting screws do not exceed 1/2" in length, in order to prevent damage to the desk.  Damage caused by installation of non Stand Up Desk Store accessories is not covered under your limited warrenty.

Q: Will these desks work for me if I am over 6ft tall?

A: The experience of customers over 6 feet varies: some feel the desk height is perfect; others feel it’s too short. We recommend standing up and holding your arm at a ninety-degree angle (as though you are typing) and then measuring the distance from your elbow to the floor. If it is at or near the desk’s maximum height, you’re good to go! 

Q: What is the weight capacity of the desks?

A: Desks have a capacity of 154lbs evenly distributed while the workstations have 100lbs evenly distributed.

Q: Is it optional to install the casters?

A: The casters do not have to be installed, however, keep in mind it will deduct 3” from its overall height. The desk will still remain stable without the casters.

Q: Will I be able to lean on it? Is it safe for kids or schools?

A: Desks has been BIFMA tested. (Business and Institutional Furniture Manufactures’ Association) The desks passed the tilting test amongst other procedures. Locking the 2 front wheels will also help ensure the desk stays in place.

Q: What side is the crank handle on?

A: With our desks we give the options of putting the handle on either side of your desk.

Q: How do I reset my electric stand up desk?

A: Electric desks require resetting after the units have been unplugged or lost power due to a power outage. To reset, hold the down button until the desk has lowered to its minimum height—the desk will lower slowly. Once at the minimum height, continue to hold the down button until the unit moves slightly upward and “clicks” into place.  The desk is now ready for use.

Q: Where are these manufactured?

A: Overseas in Taiwan or China

Q: What are these desks made of?

A: The desktops are made of MDF material and the frames are steel with a powder coat painted finish.

Q: Can I attach a monitor mount?

A: Yes, there is plenty of space in the back for a clamp monitor mount.


Shipping:

Q: How long will it take for my order to ship out?

A: Most of our orders ship out within 24 business hours. Larger orders may take up to 48 hours.

Q: Do you ship to Alaska or Hawaii?

A: Carriers typically charge more for shipping outside of the lower 48 states. We invite you to contact us at (855) 843-7920 to receive a freight quote

Q: Do you ship to Canada?

A: We ship to Canada only if you have your own customs and broker. You may call us at (855) 843-7920 to place a phone order.

Q: Do you ship internationally?

A: We ship internationally through DHL only; you may call us for a freight quote at (855) 843-7920.

Q: Where do these desks ship from?

A: Our distribution center is in Trussville, Alabama. We’ve found that this centralized location allows our US customers to enjoy faster shipping.


Warranty/Returns:

Q: What is the warranty on your desks?

A: The desks have a Limited Warranty. Meaning we will provide a no charge replacement for parts defective or damaged as long as the desk is still being supplied to us and we can find your original order in our system. For our Electrical Desks, the motor has a 5-year warranty. The controller, cables, and buttons have a 3 year warranty. 

Q: What is the return policy for your desks?

A: You have 30 days after delivery to request a return. Original shipping is not refundable, return shipping is your responsibility.