855-843-7920CONTACT US
0item(s)

You have no items in your shopping cart.

Product was successfully added to your shopping cart.

Frequently Asked Questions

Billing: 

Q: Do you accept PO’s?

A: We are currently accepting PO’s from schools, government facilities, and business’s pending credit approval.

Q: Why do you charge Sales Tax when your company is in a different state?

A: Our company is owned by a corporation that does business in each state and we are required to charge sales tax.

Q: What should I do if I’m Tax Exempt?

A: Simply email us your tax exempt certificate at  customerservice@standupdeskstore.com and give us a call 855-843-7920 to place a phone order and we will not charge you any tax. You can also place your order online and email us your order number along with your tax exempt certificate and we will refund your sales tax promptly.


Desks:

Q: Do you have any local stores I can test your products at?

A: Our products are only available online.

Q: Can I install a keyboard tray and other space-saving accessories to my standing desk?

A: Yes!  Please visit our office accessories page to see the variety of keyboard trays, mouse trays, pencil drawers, and more that we offer. These items are custom designed to integrate perfectly with your standing desk.  It's important to note, however, that the desk top is ¾” thick. Take care to ensure mounting screws do not exceed 1/2" in length, in order to prevent damage to the desk.  Damage caused by installation of non Stand Up Desk Store accessories is not covered under your limited warrenty.

Q: Will these desks work for me if I am over 6ft tall?

A: The experience of customers over 6 feet varies: some feel the desk height is perfect; others feel it’s too short. We recommend standing up and holding your arm at a ninety-degree angle (as though you are typing) and then measuring the distance from your elbow to the floor. If it is at or near the desk’s maximum height, you’re good to go! 

Q: What is the weight capacity of the desks?

A: Desks have a capacity of 154lbs evenly distributed while the workstations have 100lbs evenly distributed.

Q: Is it optional to install the casters?

A: The casters do not have to be installed, however, keep in mind it will deduct 3” from its overall height. The desk will still remain stable without the casters.

Q: Will I be able to lean on it? Is it safe for kids or schools?

A: Desks have been BIFMA tested. (Business and Institutional Furniture Manufactures’ Association) The desks passed the tilting test amongst other procedures. Locking the 2 front wheels will also help ensure the desk stays in place.

Q: What side is the crank handle on?

A: With our desks we give the options of putting the handle on either side of your desk.

Q: Where are these manufactured?

A: Overseas in Taiwan or China

Q: What are these desks made of?

A: The desktops are made of MDF material and the frames are steel with a powder coat painted finish.

Q: Can I attach a monitor mount?

A: Yes, there is plenty of space in the back for a clamp monitor mount.


Electric Desk Troubleshooting:

Q: My electric standing desk isn’t raising or lowering properly. How do I troubleshoot it? 

A: The answer depends on which model you own. Following are steps to identify, then troubleshoot your desk.

To Identify Your Desk

  1. Look under the desk and count the electric motors. The motors are bolted to the frame.
    • If the desk has a motor at each end of the frame, it is a dual motor model.
    • If there is a motor at only one end of the frame, it is a single motor model,
  2. If you have a single motor model, determine if it is a first generation or second-generation version.
    • A first-generation single motor version has only an “Up” and “Down” button on the keypad. In addition, the motor is black and cylindrical.
    • A second-generation single motor version also features a small digital screen on the keypad, as well as buttons for programmable memory settings. In addition, the motor is black and brick shaped.

Second Generation Single Motor Model Troubleshooting:

  • If the display reads “HOT,” this indicates the motor is overheated from excessive use. Overheating typically occurs after more than two minutes of continuous use. Unplug the power cable for at least five minutes, then reconnect the power cable.
  • If there is no error code present, make sure the desk is plugged in, and all the cables are properly connected. Then try using the keypad to raise and lower the desk.
  • If the desk is still not working properly, unplug the desk for a minimum of three minutes. This will reset the electronics. Reconnect the power cable, then try using the keypad to raise and lower the desk.

If you are still experiencing issues, contact Stand Up Desk Store Customer Support for additional troubleshooting by sending an email to customerservice@standupdeskstore.com or calling 855-843-7920.

First Generation Single Motor Model Troubleshooting:

  • Make sure the desk is plugged in, and all the cables are properly connected. Then try using the keypad to raise and lower the desk.
  • If the desk won’t raise up and only lowers, hold the “Down” button until the desk has lowered to its minimum height (the desk will lower slowly). Once at the minimum height, continue to hold the Down button until the unit moves slightly upward and clicks into place. The desk is now ready for use.
  • If the desk will not raise or lower, unplug the desk for a minimum of three minutes, then reconnect the power. Press the “Up” and “Down” key simultaneously for 10 seconds to reset the motor.

If you are still experiencing issues, contact Stand Up Desk Store Customer Support for additional troubleshooting by sending an email to customerservice@standupdeskstore.com or calling 855-843-7920.

Dual Motor Model Troubleshooting:

  • Check to see if an error code is present on the LCD display. Following is a list of error codes and how to fix them:
  • Code ER1 indicates an issue with an electric motor. Unplug the power cable for at least three minutes then reconnect the power cable. If the error code continues, the motor may be defective.
  • Code ER2 indicates that the motors are out of sync. Unplug the power cable for at least three minutes then reconnect power cable. If the code RST shows on the display, push and hold the down button until the desk reaches its lowest height.
  • Code ER3 indicates an issue with the cables that connect the motors. Make sure all motor cables are connected, unplug power cable for at least three minutes, then reconnect the power cable.
  • Code ER4 indicates a communication issue between the motors and the keypad. Make sure all keypad cables are connected, unplug the power cable for at least three minutes, then reconnect the power cable.
  • Code ER5 indicates the desk is overloaded with weight. The desk can support a maximum of 220 pounds. Remove excess items, and unplug the power cable for at least three minutes, then reconnect the power cable.
  • HOT indicates the motor is overheated from excessive use. Overheating typically occurs after more than two minutes of continuous use. Unplug the power cable for at least five minutes, then reconnect the power cable.

If you are still experiencing issues, contact Stand Up Desk Store Customer Support for additional troubleshooting by sending an email to customerservice@standupdeskstore.com or calling 855-843-7920.


Shipping:

Q: How long will it take for my order to ship out?

A: Most of our orders ship out within 24 business hours. Larger orders may take up to 48 hours.

Q: Do you ship to Alaska or Hawaii?

A: Carriers typically charge more for shipping outside of the lower 48 states. We invite you to contact us at (855) 843-7920 to receive a freight quote

Q: Do you ship to Canada?

A: We ship to Canada only if you have your own customs and broker. You may call us at (855) 843-7920 to place a phone order.

Q: Do you ship internationally?

A: We ship internationally through DHL only; you may call us for a freight quote at (855) 843-7920.

Q: Where do these desks ship from?

A: Our distribution center is in Trussville, Alabama. We’ve found that this centralized location allows our US customers to enjoy faster shipping.


Warranty/Returns:

Q: What is the warranty on your desks?

A: The desks have a Limited Warranty. Meaning we will provide a no charge replacement for parts defective or damaged as long as the desk is still being supplied to us and we can find your original order in our system. For our Electrical Desks, the motor has a 5-year warranty. The controller, cables, and buttons have a 3 year warranty. 

Q: What is the return policy for your desks?

A: You have 30 days after delivery to request a return. Original shipping is not refundable, return shipping is your responsibility.