Billing: 

Q: Do you accept PO’s?

A: We are currently accepting PO’s from schools, government facilities, and business’s pending credit approval.

Q: Why do you charge Sales Tax when your company is in a different state?

A: Our company is owned by a corporation that does business in each state and we are required to charge sales tax.

Q: What should I do if I’m Tax Exempt?

A: Simply email us your tax exempt certificate at customerservice@standupdeskstore.com and give us a call 855-843-7920 to place a phone order and we will not charge you any tax. You can also place your order online and email us your order number along with your tax exempt certificate and we will refund your sales tax promptly.


Desks:

Q: Do you have any local stores I can test your products at?

A: Our products are only available online.

Q: Can I install a keyboard tray and other space-saving accessories to my standing desk?

A: Yes! Please visit our office accessories page to see the variety of keyboard trays, mouse trays, pencil drawers, and more that we offer. These items are custom designed to integrate perfectly with your standing desk. It's important to note, however, that the desk top is ¾” thick. Always take care to ensure mounting screws do not exceed 1/2" in length, in order to prevent damage to the desk. Damage caused by installation of non Stand Up Desk Store accessories is not covered under your limited warrenty.

Q: Will these desks work for me if I am over six feet tall?

A: The experience of customers over six feet varies: some feel the desk height is perfect; others feel it’s too short. We recommend standing up and holding your arm at a ninety-degree angle (as though you are typing) and then measuring the distance from your elbow to the floor. If your elbow is at or below the desk’s maximum height, you’re good to go! 

Q: What is the weight capacity of the standing desks and standing desk converters?

A: Most of our sit stand desks have a capacity of 154 pounds evenly distributed. Our dual motor electric stand up desk models have a weight capacity of 220 pounds evenly distributed. Most of our stand up desk converters have a weight capacity of 35 pounds evenly distributed. For the weight capacity of a specific product, please check the "Specifications" tab on the product page.

Q: Is it optional to install the casters?

A: The casters do not have to be installed, however, keep in mind not installing the caster will reduce (depending on the model of caster) between 1.5" and 3” from the desk's overall height. The desk will still remain stable without the casters. In addition, select models of Stand Up Desk Store desks come with both casters and furniture feet, come with furniture feet with the option to purchase casters separately, or come with furniture feet with no option to purchadse casters. To learn what type of caster and/or furniture feet a specific desk will come with, please check the "Specifications" tab on the product page.

Q: Will I be able to lean on it? Is it safe for kids or schools?

A: Desks have been BIFMA tested. (Business and Institutional Furniture Manufactures’ Association) The desks passed the tilting test amongst other procedures. If the desk comes with casters, taking care to always lock the wheels when it's not being moved will help ensure the desk stays in place.

Q: What side is the crank handle on?

A: Many of our crank-operated desks give you the option of putting the handle on either the left or right side of the desk. Other crank-operated models position the crank on the front of the desk. These typically also feature a retractable crank to allow you to slide it ut of the way when not in use. To learn what type of crank a specific desk will come with, please check the "Specifications" tab on the product page.

Q: Where are your products manufactured?

A: Most Stand Up Desk Store products are quality made in Taiwan or China.

Q: What are these desks made of?

A: Most of our desks feature a sturdy and durable top made of medium density fiberboard (MDF) which offers an excellent combination of function, looks, and value. Our solid wood models feature solid birch, walnut, or rubberwood tops. All of our desks feature robust steel frames with a powder coat painted finish.

Q: Can I attach a monitor mount?

A: On our MDF desktops, you should have plenty of space on the rear edge for a clamp-style monitor mount. Since our solid wood and reclaimed wood desktops are thicker, make sure to check the clamp capacity before purchasing a monitor mount. Also bear in mind that clamp-style mounts may damage a wood desktop. For these and other reasons, a monitor stand is typically a better option with a solid wood desk.


Shipping:

Q: How long will it take for my order to ship out?

A: Most of our orders ship out within 24 business hours. Larger orders may take up to 48 business hours.

Q: Do you ship to Alaska or Hawaii?

A: Carriers typically charge more for shipping outside of the lower 48 states. We invite you to contact us at (855) 843-7920 to receive a freight quote.

Q: Do you ship to Canada?

A: We ship to Canada only if you have your own customs and broker. You may call us at (855) 843-7920 to place a phone order.

Q: Do you ship internationally?

A: We ship internationally through DHL only; you may call us for a freight quote at (855) 843-7920.

Q: Where do these desks ship from?

A: Our distribution center is in Trussville, Alabama. We’ve found that this centralized location allows our US customers to enjoy faster shipping.


Warranty/Returns:

Q: What is the warranty on your desks?

A: The desks have a Limited Warranty. Meaning we will provide a no charge replacement for parts defective or damaged as long as the desk is still being supplied by us and we can find your original order in our system. For our Electrical Desks, the motor has a 5-year warranty. The controller, cables, and buttons have a 3-year warranty. 

NOTE: While we maintain an inventory of spare parts for the purpose of warranty replacement, we are not able to offer spare parts for purchase.

Q: What is the return policy for your desks?

A: You have 30 days after delivery to request a return. Original shipping is not refundable, return shipping is your responsibility.

Q: I opened the box and some pieces are missing. What do I do?

A: You have 30 days after delivery to request a missing part.